Terms of Service

1. Acceptance of Terms

By accessing this website, submitting an enquiry, accepting a proposal or receiving services from CRAPSZ INC, you confirm that you have read and understood these terms and that you agree to be bound by them. If you are accepting on behalf of an organization, you confirm that you have authority to bind that organization.

If you do not agree with these terms, please do not use the website and do not engage our services. A signed proposal or a purchase order that references these terms forms a binding agreement between CRAPSZ INC and the venue, and the terms that apply are the terms in force on the date the agreement is formed.

These terms do not replace a separately negotiated master services agreement. Where a signed master services agreement exists, it controls in the event of a conflict, and these terms fill any gap that the master agreement does not address.

2. Definitions

In these terms, the following words have the meanings given below. The singular includes the plural and the plural includes the singular where the context allows.

• The Company means CRAPSZ INC, its employees, contractors and authorized representatives.
• The Venue means the organization that commissions, purchases or receives services from the Company, including its officers and staff acting within their authority.
• The Services means the computer integrated systems design work described in a proposal, statement of work or support agreement, including table sensor integration, payouts automation systems, venue display controllers, player tracking platforms, cabinet build engineering and house systems support.
• The Deliverables means the cabinet, controllers, sensor beds, display hardware, software, firmware, drawings, calibration records, rule sheets and documentation provided under an engagement.
• The Site means the venue location or locations where the Deliverables are installed, commissioned, operated or supported.
• The System means the combined hardware and software installed at the Site, including all interconnections, configurations and supporting services.

3. Use of the Website

This website is provided for information about CRAPSZ INC and its services. You may read the pages, print them for your own reference and share links with colleagues. You may not copy the design, text, drawings or imagery for commercial use without written permission.

You agree not to interfere with the operation of the website, not to attempt to gain unauthorized access to any system, not to submit malicious code and not to use the contact form for spam, harassment or unlawful activity. We may block access where we reasonably believe that a visitor is abusing the site.

The website is offered as is. We try to keep information accurate and current, but service descriptions and technical details may change as our practice evolves. A page on this website is not a binding offer and does not replace a written proposal.

4. Our Services

The Company designs, builds, installs, commissions and supports computer integrated systems for gaming tables and venue control systems. The six service lines published on this website describe the typical scope of our work, but each engagement is defined by its own proposal and statement of work.

Table Sensor Integration covers the design and installation of pickups, read heads and load cells in a table bed, together with calibration and an event stream delivered to the venue controller. Payouts automation systems cover the encoding of the house rule sheet, the settlement logic in the controller and the reconciliation trail delivered to the cage.

Venue Display Controllers cover the coordination of pit displays, including message distribution, verification and failover behavior. Player Tracking Platforms cover the integration of rating terminals, card readers and seat sensors into a tracking platform operated under the authority of the venue.

Cabinet Build Engineering covers the design and fabrication of the cabinet frame, equipment bay and harness routes. House Systems Support covers escalation, spare parts, firmware maintenance and quarterly audits under a separate support agreement.

We may decline a project that falls outside our competence, that would require us to operate outside the law, or that conflicts with a commitment to another venue in the same territory. We will explain the reason for a decline in writing.

5. Proposals and Engagements

A proposal issued by the Company describes the proposed scope, assumptions, exclusions, schedule, price and payment terms. A proposal remains valid for the period stated on its face, typically thirty days, and may be withdrawn if the underlying assumptions change materially.

An engagement begins when the Venue accepts the proposal in writing or issues a purchase order that references it, and when any required deposit has been received. Until then, the Company may discuss the project, survey the Site and prepare estimates without creating an obligation to proceed.

Estimates of time and cost are made in good faith from the information available at the time. Where a survey reveals conditions that were not reasonably foreseeable, the Company will notify the Venue and propose an adjustment under the change order process rather than absorb an unbounded scope.

Unless a proposal states otherwise, the Company provides professional services on a time and materials basis for discovery, design and support, and on a fixed price basis for defined build packages. Mixed engagements combine the two methods and identify which line items use which method.

6. Venue Responsibilities

The Venue agrees to provide accurate information about the table, the room, the electrical supply, the network and the operating schedule. The Company relies on that information when designing the System and when planning the installation window.

• Provide safe and timely access to the Site during agreed hours.
• Make available the responsible venue contact for each phase of the work.
• Provide stable power and network connections at the points specified in the survey.
• Ensure that the Site meets the conditions the System design assumes, including temperature, humidity and protection from liquids.
• Obtain any venue, landlord, insurer or regulatory approval required for the installation.
• Operate and maintain the System in accordance with the documentation supplied by the Company.
• Report faults promptly and preserve diagnostic evidence where reasonably possible.
• Restrict administrative access to trained staff and keep credentials confidential.

If the Venue fails to meet these responsibilities and the failure causes additional work, the Company may charge for the additional time at its standard rates after giving notice. If the failure creates an unsafe condition, the Company may suspend work until the condition is corrected.

7. Scheduling and Access

Installation and commissioning are scheduled around the operating hours of the Venue. The Company will propose a downtime window and will confirm it in writing before the crew travels to the Site. A confirmed window may be moved by mutual agreement, and either party may request a change with reasonable notice.

The Venue is responsible for clearing the work area, securing the table and providing a safe route for tools and materials. Where a work area is shared with guests or with other contractors, the Venue provides the supervision needed to keep the area safe.

If the crew arrives and the Site is not ready, the Company may charge a standby fee that reflects the travel and lost time. Standby fees are set out in the proposal or in the support agreement and are applied consistently.

Commissioning is complete when the System passes the agreed test script, the calibration record is signed and the Venue contact has received the handover documents. The Company will not declare a table ready while a known defect remains open without the written agreement of the Venue.

8. Fees, Invoicing and Payment

The fees for an engagement are stated in the proposal or statement of work. Unless otherwise agreed, the Company invoices a deposit on acceptance, progress payments at defined milestones and a final payment on commissioning. Support fees are invoiced in advance for the period covered.

Invoices are payable within thirty days of the invoice date unless the proposal states a different term. Payment may be made by the method set out on the invoice. The Company does not accept payment terms that are longer than the engagement can reasonably support without a written agreement.

Late payment may attract interest at the rate stated in the proposal or, where no rate is stated, at the maximum rate permitted by applicable law. The Company will send a reminder before applying interest and will work with a Venue that has a temporary cash flow problem if the problem is raised early.

If an invoice remains unpaid after a reminder and a further notice, the Company may suspend work and, where the law allows, suspend support for the affected System. Suspension does not remove the obligation to pay for work already performed.

Travel, accommodation and freight are charged at cost where the proposal lists them as reimbursable. Receipts are provided on request. The Company does not mark up travel costs beyond the administrative rate stated in the proposal.

9. Taxes

Fees are exclusive of applicable sales, use, excise and value added taxes unless the proposal says otherwise. The Venue is responsible for any tax that applies to the transaction in its jurisdiction, except for taxes on the income of the Company.

Where the Venue claims an exemption, it must provide a valid exemption certificate before the invoice is issued. If a tax authority later determines that a tax was due, the Venue will reimburse the Company for the tax and any related interest or penalty that results from the Venue information.

The Company will cooperate with the Venue to resolve a tax question and will not issue a substitute invoice that misstates the nature of the transaction.

10. Changes and Change Orders

Either party may request a change to the scope, schedule or Deliverables. A change is effective only when it is recorded in a written change order that describes the change, its effect on price and its effect on schedule, and that is signed by an authorized representative of each party.

The Company will not perform out of scope work on a verbal instruction except where the work is necessary to protect safety or to prevent damage. In that case the Company will act first and document the instruction and the cost as soon as practical.

If a change invalidates work already completed, the change order will address the cost of rework. If a change delays the project, the schedule will be adjusted by an amount that reflects the delay and any knock on effects on other scheduled work.

Where the Venue requests a change and then withdraws it after work has begun, the Company may charge for the work performed up to the point of withdrawal.

11. Intellectual Property

The Company retains ownership of its pre existing tools, methods, code libraries, design patterns, documentation templates and know how. The Venue receives a license to use those elements only as they are embedded in the Deliverables and only for the operation of the System at the Site.

On full payment, the Venue owns the physical Deliverables and receives a perpetual, non exclusive license to the drawings, calibration records and rule sheets created specifically for the Venue, for the purpose of operating, maintaining and repairing the System. The Venue may share those materials with its maintenance contractors under a duty of confidentiality.

The Company retains the right to describe the engagement at a general level in its portfolio, provided that no confidential venue information is disclosed and no guest information is used. The Venue may ask the Company to keep an engagement confidential, and the Company will honor that request.

Neither party may use the other party name or logo in marketing without written permission, except that the Company may identify the Venue in a private proposal as a reference where the Venue has agreed to serve as one.

12. Software and Firmware License

The Company grants the Venue a non exclusive, non transferable license to use the software and firmware supplied with the System, solely for operating the System at the Site for its intended purpose. The license continues for the life of the System unless it is terminated for material breach.

The Venue may not reverse engineer, decompile, resell, sublicense or redistribute the software except where such a restriction is prohibited by law. The Venue may make a reasonable number of backup copies for continuity of operations.

Firmware updates are provided under the support agreement or under a separate update arrangement. The Company tests updates against the venue configuration before release and provides a rollback path. The Venue may decline an update, but it accepts the risk of operating on a version that no longer receives fixes.

Where the System includes third party components, those components are licensed under the terms of their respective owners. The Company passes through the relevant notices and does not grant rights that it does not hold.

13. Confidentiality

Each party may receive information that the other party treats as confidential, including drawings, floor plans, payout rules, security arrangements, pricing and business plans. Each party agrees to use that information only for the purpose of the engagement and to protect it with at least reasonable care.

Confidential information does not include information that is or becomes public without a breach, that was lawfully known before disclosure, that is independently developed without reference to the disclosed information, or that is received from a third party without a duty of confidence.

A party may disclose confidential information where required by law, provided that it gives prompt notice to the other party where lawful and cooperates in any effort to limit the disclosure. The obligation of confidentiality survives the end of the engagement for a period of five years, and for trade secrets it continues for as long as the information remains a trade secret.

On request or at the end of the engagement, each party returns or destroys confidential information in its possession, except for one archival copy retained for legal and compliance purposes.

14. Privacy and Data Protection

The Company processes personal information in accordance with its Privacy Policy, which forms part of these terms. Where the Company processes venue information as a processor, the parties enter into a separate data processing agreement that describes the instructions, the security measures and the assistance the Company provides.

The Venue is responsible for the notices and consents required by the law that applies to its operations. The Company supports the Venue by designing privacy preserving defaults, such as separating identity records from play history and avoiding the collection of information that the Venue does not need.

If a personal data breach occurs that affects information processed for the Venue, the Company will notify the Venue without undue delay and will provide the information the Venue needs to meet its own notification obligations.

The Company will not use venue data for its own marketing and will not sell or rent personal information. Any subcontractor that touches personal information is bound by written confidentiality and security terms.

15. Warranty

The Company warrants that its services will be performed in a professional and workmanlike manner consistent with industry practice, and that the Deliverables will materially conform to the written specification in the statement of work for a period of twelve months from commissioning, unless a different period is stated in the proposal.

Hardware supplied by the Company carries the warranty of the original manufacturer where that warranty exists, and the Company passes it through to the Venue to the extent it is transferable. The Company will manage a warranty claim on the Venue behalf where the support agreement covers it.

The warranty does not cover damage caused by misuse, unauthorized modification, environmental conditions outside the design envelope, power disturbances that bypass the supplied protection, normal wear of felt and rail materials, or failure to follow the maintenance instructions.

If the Venue reports a defect within the warranty period, the Company will investigate, repair or replace the affected component at its option, and will provide a written record of the remedy. This remedy is the Venue sole and exclusive remedy for a breach of the warranty, subject to any right that cannot be excluded by law.

16. Support and Maintenance

Support is provided under a separate support agreement that describes the coverage hours, the response targets, the escalation path and the included services. Without a support agreement, the Company provides support on a time and materials basis when capacity allows.

A typical support agreement includes shift escalation, a spares policy based on the bill of materials for the Site, scheduled firmware maintenance and a quarterly audit covering sensor drift, payout rule agreement, display health and tracking reconciliation. The audit report is delivered to the Venue contact within ten business days of the audit visit.

Excluded from routine support are venue changes that alter the System configuration, such as moving a table to a new room or adding a game variant, and damage caused by a third party. Those changes are quoted separately as project work.

Support fees are reviewed annually. The Company will give at least sixty days notice of a fee change so that the Venue can decide whether to renew.

17. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, loss of goodwill or loss of data, arising out of or related to these terms or the Services, even if the party has been advised of the possibility of such damages.

To the maximum extent permitted by law, the total aggregate liability of the Company arising out of or related to an engagement is limited to the total fees paid by the Venue to the Company for the specific Deliverables giving rise to the claim during the twelve months preceding the claim.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by applicable law.

Each provision of this section applies separately. If one provision is held unenforceable, the remaining provisions continue to apply. The Venue may not bring a claim more than two years after the date on which the Venue first knew or should reasonably have known of the facts giving rise to the claim.

18. Indemnification

The Venue agrees to indemnify and hold harmless the Company from third party claims, losses and reasonable costs arising from the Venue use of the System in breach of these terms, from content or data provided by the Venue that infringes a third party right, or from the Venue failure to obtain a consent or approval required for its operations.

The Company agrees to indemnify and hold harmless the Venue from third party claims that a Deliverable supplied by the Company infringes a United States patent, copyright or trade secret, provided that the Venue promptly notifies the Company, allows the Company to control the defense and cooperates in the defense.

If an infringement claim is made or is likely, the Company may procure a right for the Venue to continue using the affected Deliverable, modify it to avoid the claim while preserving the function, or replace it. If none of those options is reasonably available, the Company may require the return of the affected Deliverable and refund the fees paid for it, less a reasonable allowance for use.

The indemnity does not apply to a claim arising from a modification made by the Venue or a third party, from a combination of the Deliverable with a product the Company did not supply, or from the Venue failure to use an update that the Company provided to avoid the claim.

19. Termination and Suspension

Either party may terminate an engagement for convenience with thirty days written notice. On termination for convenience, the Venue pays for all work performed and for commitments the Company has made that cannot reasonably be cancelled, and the Company delivers any completed Deliverables that have been paid for.

Either party may terminate immediately for material breach if the breach is not cured within fifteen days after written notice, or for insolvency, bankruptcy or a comparable event affecting the other party. The Company may suspend work immediately where continued work would create a safety risk or where the Venue fails to pay an undisputed invoice after a reminder and a further notice.

Sections that by their nature should survive termination, including payment obligations, intellectual property, confidentiality, limitation of liability, indemnification and governing law, continue to apply after the engagement ends.

Termination does not affect a support agreement that covers the installed System, unless the support agreement is itself terminated under its own terms.

20. Force Majeure

Neither party is liable for a delay or failure to perform caused by an event beyond its reasonable control, including natural disaster, severe weather, fire, flood, epidemic, war, civil disturbance, labor dispute, government action, failure of a public utility or a widespread network outage.

The affected party will notify the other party promptly, describe the event and its expected effect, and use reasonable efforts to resume performance. If the event continues for more than sixty days, either party may terminate the affected engagement without further liability, after paying for work performed and commitments reasonably incurred.

A force majeure event does not excuse an obligation to pay for work that has already been completed or to protect confidential information.

21. Regulatory Compliance

Gaming is a regulated activity. The Venue is responsible for holding the licenses and approvals required to operate its premises and for ensuring that the System is used in accordance with the rules of the regulator that supervises it.

The Company designs systems that support compliance, such as audit trails, rule sheets and reconciliation records, but the Company does not provide legal advice and does not guarantee that a configuration will satisfy every regulatory requirement in every jurisdiction. The Venue should confirm the requirements of its regulator before commissioning a new function.

Where a regulator requires a change to the System, the Company will assist with the technical work under the change order process. Where a regulator requires data to be produced, the Venue remains responsible for the request, and the Company will provide the records it holds as the Venue directs.

The Company will not knowingly design a function that facilitates unlawful conduct. If a requested function conflicts with applicable law, the Company will explain the concern and decline the request.

22. Governing Law and Disputes

These terms are governed by the laws of the United States and by the laws of the state in which the Company is established, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting formal proceedings, the parties agree to attempt to resolve a dispute through good faith discussion between authorized representatives for at least thirty days. A written notice of dispute should describe the issue, the relief sought and the facts relied on.

If discussion does not resolve the dispute, the parties agree to submit it to the courts of competent jurisdiction in the state in which the Company is established, unless a signed agreement specifies another forum or an arbitration procedure. Either party may seek injunctive relief in any court of competent jurisdiction to protect confidential information or intellectual property.

Each party bears its own costs of the dispute unless a court or arbitrator decides otherwise.

23. General Provisions

These terms, together with any signed proposal, statement of work, support agreement and data processing agreement, form the entire agreement between the parties and replace any prior understanding on the same subject.

A waiver of a right on one occasion is not a waiver of that right on another occasion. If a provision is held invalid or unenforceable, it is modified to the minimum extent necessary to make it enforceable, and the rest of the terms remain in effect.

Neither party may assign an agreement without the written consent of the other party, except to a successor in connection with a merger or a sale of substantially all of its assets. The Company may use subcontractors for specialized work, provided that it remains responsible for their performance.

Notices must be in writing and delivered to the address on the proposal or to admin@crapsz.lol, and are effective on receipt. A notice sent by email is deemed received on the next business day if sent during normal business hours.

These terms are written in English. If a translation is prepared for convenience, the English version controls. Headings are for reference only and do not affect interpretation.

24. How to Contact Us

For questions about these terms, a proposal, an invoice or a dispute, contact CRAPSZ INC using the details below.

We prefer to resolve a concern early rather than in a formal proceeding, and we will make a named person available to discuss any issue raised under these terms. Written correspondence should reference the proposal or invoice number so that we can locate the record quickly.

Thank you for reading these terms. We take the commitments in them seriously, and we expect the same from the venues and partners we serve.